Shipping policy

Shipping Policy

Jubilant Aura currently delivers to addresses within Malaysia only.

Order processing

Orders are normally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or Malaysian public holidays will begin processing on the next business day.

During launches, promotional periods, or unusually high order volumes, processing may take slightly longer. We appreciate your patience while we prepare your order with care.

Estimated delivery

After dispatch, delivery usually takes 2–5 business days. Deliveries to East Malaysia, remote locations, or areas affected by courier limitations may require additional time.

Delivery estimates begin from the date of dispatch and are not guaranteed. Delays may occur because of severe weather, public holidays, courier disruptions, or other circumstances outside our reasonable control.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment. Any promotion offering free or discounted shipping will be subject to the conditions shown at the time of purchase.

Order tracking

When tracking is available, tracking details will be sent after your order has been dispatched. Courier tracking may take up to 24 hours to display its first update.

Delivery information

Customers are responsible for providing a complete and accurate name, delivery address, postcode, and contact number at checkout.

If you notice an error before your order is dispatched, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or handed to the courier.

Jubilant Aura is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Additional charges may apply if an order needs to be resent.

Failed delivery and returned parcels

If a delivery cannot be completed after the courier’s delivery attempts, the parcel may be returned to us. We will contact you to arrange redelivery where possible. Additional shipping charges may apply unless the failed delivery resulted from an error by Jubilant Aura or the courier.

Lost or damaged parcels

If your parcel appears lost, arrives damaged, or contains an incorrect item, please contact us promptly through our Contact page. Include your order number and clear photographs of the parcel, packaging, and affected products where applicable.

We will review the issue and assist with the courier investigation. When an order is confirmed to be lost, damaged, or incorrectly fulfilled, we will offer an appropriate replacement or refund in accordance with our Refund and Returns Policy.